Frequently Asked Questions

Frequently asked Questions
How do I know if my order has worked?
You will automatically receive an 'Order Confirmation Email' from Anglers Warehouse.
 
How will I know what is happening with my order?
We will keep you in the loop every step of the way. We will notify you via email or phone if there should be any delays/problems with your order. You will receive a tax invoice via email once your order has been processed, followed by tracking details for your parcel(s). To ensure you receive all email correspondences for your order please add [email protected] to your email contacts list.
 
When will my order be processed and dispatched?
In most cases, if all items are in stock for your order and it is placed before 2:00pm AEST, your order will be processed and dispatched that day. Orders placed after this time may be processed and dispatched the next working day. If there is any change to this we will advise you via email or phone.
 
Can I have my order sent with express shipping?
All orders being shipped to a mainland Australian address (including Tasmania) are dispatched with an express shipping service, when applicable. To get your order in the quickest possible way, we recommend using a street or business address. You will also receive shipping information via email allowing you to follow your parcel’s journey. Shop online with confidence, shop with Anglers Warehouse!
*Please be aware bulky orders under 1.05m going to a PO Box may be required to be shipped with a Aus Post regular service.
 
How long will my order take to arrive?
We usually allow 1-4 working days from the send date. For remote areas we estimate an extra 2 days working days for delivery. Please note that freight times may vary during busy periods. Eg. Christmas, Father's/Mother's Day etc...
 
Has Covid-19 affected shipping times?
Since the Covid-19 pandemic there have occasionally been unforeseeable delays with courier services. This is largely due to an increase in consumers purchasing goods online. Unfortunately, this is out of our control. All Australian mainland customers if you have not received your parcel within 7 business days of placing your order (excluding public holidays) please contact us. Please note that international orders have been heavily affected by the pandemic and we ask that you follow your provided tracking and contact us if you feel is reasonable concern.
 
Can my order be posted to a Post Office Box?
Yes, we can send smaller orders to a Post office box. Unfortunately, we are unable to post rods and/or bulky items exceeding 1.05m in length to a Post Office Box. 
*Please be aware bulky orders under 1.05m going to a PO Box may be required to be shipped with a Aus Post regular service.
 
What will happen if I am not home when the courier tries to deliver my parcel?
If you are not home at the time of delivery, in most cases, the courier driver will leave a card or send you a text message stating that you have a parcel to be picked up from your nearest Post Office or Depot.  IF you have requested authority to leave (ATL) on your order, then the courier will leave your parcel in a designated location, front door, or less visible place on your premises. 
 
Can my order be tracked?
Yes, all orders have an online tracking number which will be supplied via email. If you don’t receive this email in your Inbox, be sure to check your 'Junk' Folder. Alternatively, Anglers Warehouse keeps your tracking information on file if you should incur any problems or delays.
 
Can I request that my parcel be left on my premises without a signature if no one is home?
You may request to give Authority to leave (ATL) on your order. The courier will then leave your parcel on your premises without a proof of delivery signature. To request this please tick the ATL box during checkout.
**If you request authority to leave on our parcel Anglers Warehouse does not take responsibility for any parcel/s that goes missing.
 
How do you package rods if I buy one online?
Packaging of rods will vary depending on the courier we use to deliver in your area. We endeavour to bubble wrap and PVC tube high value rods and 7’+ one-piece rods, where possible. Alternatively, we will bubble wrap your rod and securely package it in one of our rod cardboard boxes. If we are unable to fit your rod/s in a tube, due to the size of guides and or other goods purchased with your order, we may contact you to discuss alternatives.
 
What happens if my order is damaged during transit?
Since diversifying into online sales, we have shipped thousands of rods, reels, lures, and terminal tackle all over the world. Although rare, occasionally orders may be damaged in transit. In this instance, please contact and inform us within 24hrs of recieving your order via phone or email
 
Are all products listed on Anglers Warehouse Online in stock?
At Anglers Warehouse we like to offer our customers a massive range of products, consisting of many brands. Unfortunately, sometimes products will be sold out without being specified as ‘sold out’. With thousands of products listed on our online store and a physical retail outlet open 5 days a week, products can sell out at any given time. For the best indication of current stock levels, please phone or email us. For products listed as NOT a normally stocked product line, we will give you an estimated time of delivery for these special orders. 
 
If a product has a count on it can I order more and wait for the stock?
No. Most counted products are discontinued lines and once sold they will no longer be available.

What forms of payment does Anglers Warehouse accept?
We accept Visa, MasterCard, PayPal, AfterPay, ZipPay and direct bank deposit.
 
What security measures do you have in place to ensure that my credit card details are safe? 
We take pride in offering you a safe and secure online SSL Encrypted payment checkout system. All orders are manually processed from the details you provide us, by authorized personnel only. Your credit card details are then destroyed in a safe manor after your payment has been processed. Our main priority is to perform the safest transaction for our highly valued customers.
 
Does Anglers Warehouse have Lay By?
Yes, we do offer a Lay By service. Our Lay By’s last for 2 months from the original starting date and a 20% deposit is required for the first payment. To arrange a Lay By please email us at [email protected] with your order and we can then phone you to arrange payment. Alternatively phone us on 0755 363 822 and we can take your Lay By order over the phone.
 
Can Anglers Warehouse spool my reel/s purchased in store with braid or monofilament line?
Yes, we can spool your reel(s) up with braid or monofilament line before your order is sent. Please leave a message in the comment section during checkout with your requirements.
 
Does Anglers Warehouse have a physical retail outlet?
Yes, we are located at Unit 1, 64 Ourimbah Rd, Tweed Heads, NSW, 2485, Australia. We are open to the public 5 days a week, please see our contact us page for our operating hours.
 
Are the prices on Anglers Warehouse website the same in store?
Yes, we offer all our competitive online pricing in store.
 
Does Anglers Warehouse match prices?
Our products are always very competitively priced. However, if you should find another Australian retailer advertising a cheaper price, please fill out our price beat request. Price beat
 
Does Anglers Warehouse ship internationally?
Yes, we do ship Internationally. You can calculate freight charges in our shopping cart for orders being shipped to New Zealand (excluding rods and bulky items). For any other countries please email us at [email protected] with your intended order, Town/Province, postcode and country for a freight calculation.
 
Does Anglers Warehouse charge GST on international orders?
No, as international sales are classed as an export, the GST is removed. Once you have added your products to our shopping cart, our website will automatically deduct this GST amount.